Commissionaires at RPL Central Branch named regional team of the year
The team of Commissionaires at The Regina Public Library’s downtown branch have received one of the organization’s top honours.
It comes after they de-escalated a dangerous situation outside the library doors last June. The award also recognizes their daily efforts to make the library a welcoming place.
The library’s team of Commissionaires are on a first name basis with many patrons. The library feels the Commissionaires’ approach works well with clientele who come from diverse lived experiences.
“Moving from more of an enforcement approach to an empathy approach, we were seeking out to work with a security agency or organization that matches that empathy led customer service approach and that’s what we have with the Commissionaires,” Amber Christensen, executive director at the Central Library, said.
Last June, the Commissionaires defused a street incident involving a weapon that spilled into the library foyer. For that and their day to day work, the library Commissionaires have been named their organization’s regional team of the year.
“We are really proud. This is something that I never ever expected from the Commissionaires and here we are. We’re the team and it makes my crew feel really good,” Allan Eberts, the supervisor for Library Commissionaires, said.
The award is for going above and beyond what might normally be expected in the security profession.
“We’re the only non-profit security company in North America and our values are very important to us so Al and his team won our team commendation for the very complex job they do at the Regina Public Library,” Johnathan Tremblay with Commissionaires South Saskatchewan explained.
The award comes as some libraries across Canada, including Saskatoon, limit evening hours in order to manage risk. Regina Commissaries feel they can create a safer environment through meeting the needs of their patrons.
CTVNews.ca Top Stories
Signs of Alzheimer’s were everywhere. Then his brain improved
Blood biomarkers of telltale signs of early Alzheimer’s disease in the brain of his patient, 55-year-old entrepreneur Simon Nicholls, had all but disappeared in a mere 14 months.
Box tree moths have infested Ontario and experts say more are coming. Here's what to do to protect your garden
An invasive moth species is on the rise in Canada and, if you've planted a certain shrub, it could stand to ruin your garden.
Lyon-bound Air Canada Boeing 787-8 Dreamliner from Montreal turns back midflight due to pressurization alert
Passengers heading from Montreal to Lyon, France on Friday were forced to return home and depart the next day after a pressurization indication was detected in flight.
VIA Rail service delayed for hours due to suspicious package investigation in Kingston, Ont.
VIA Rail service resumed in the Kingston, Ont. area late Saturday afternoon, after a suspicious package investigation halted train service for more than four hours over the Victoria Day long weekend.
$500K-worth of elvers seized at Toronto airport
Fishery and border service officers seized more than 100 kilograms of unauthorized elvers at the Toronto Pearson International Airport on Wednesday.
B.C. pipeline company argues its 'haulers' are not trucks, for tax purposes
A contractor working on the Coastal GasLink pipeline has been denied more than $333,000 worth of tax rebates because pieces of machinery it purchased – and claimed were not trucks – were deemed sufficiently truck-like in B.C. Supreme Court.
Usyk beats Fury by split decision, becomes undisputed heavyweight champion
Oleksandr Usyk defeated Tyson Fury by split decision to become the first undisputed heavyweight boxing champion in 24 years.
His SUV was stolen on Montreal's South Shore. Then he got a $156 parking ticket
A couple is frustrated after their SUV was stolen from Montreal's South Shore in March and they received a parking ticket for the same vehicle last week.
Banking mogul suing government after intelligence leaks leave him shut out of Canadian economy
Chinese Canadian banking mogul Shenglin Xian has launched a $300 million lawsuit against the federal government. It’s a means to find the source of intelligence leaks which Xian says has cost him his livelihood.