Here's how the Rogers network outage is affecting services in Sask.
With a network outage causing wide-spread issues across Canada, some Saskatchewan organizations and businesses are notifying the public about its impacts.
The outage on the Rogers network is causing mobile service and internet connectivity issues, along with affecting Interac services and some Service Canada call centres and offices, including passport offices.
Regina police warned that some cell phone users may experience issues connecting to 9-1-1 during the outage, but said its internal emergency line services are fully operational and unaffected by the outage.
“If you can't get through to 911 from your mobile, please try calling from a landline or alternate cell service provider,” the Regina Police Service (RPS) said in a tweet.
RPS also noted its debit machines were down, and would only be accepting cash or credit for criminal record checks, for the time being.
Saskatchewan RCMP also said its services were unaffected, in a news release Friday morning. Officers are available to respond to calls for service.
INTERAC DOWN
Interac Debit and Interac eTransfer services are currently unavailable online, at checkout and through most financial institutions.
Regina Exhibition Association Limited (REAL) said cash and credit cards are the only payment methods available at REAL District as of Friday afternoon.
As a result, cash or credit were the payment options available for those attending the Saskatchewan Roughriders game at Mosaic Stadium in Regina on Friday night.
“Rider Nation is being asked to bring cash or credit cards to tonight’s game,” REAL said in a news release. “ATM services are also being impacted and may not be available on site.”
The Roughriders suggest adding tickets to online Apple or Google wallets, to avoid delays at the game.
Saskatoon residents looking to make payments at city hall were unable due to the outage.
The city sent out a message on Twitter around 10 a.m. Friday saying they were unable to take debit payments.
ROGERS APOLOGIZES
Rogers confirmed the outage Friday, saying its teams are working to resolve the issue.
“On behalf of all of us at Rogers, we sincerely apologize to our customers, and we will continue to keep you updated as we have more information to share, including when we expect service to be back up,” Rogers said in a tweet.
The cause of the outage was unknown. Rogers did not share a timeline for restoring service on Friday.
OTHER NETWORK IMPACTS
Canada Border Service Agency warned that some travellers returning from international destinations may not be able to complete their ArriveCAN app submission due to the outage.
Affected travellers were instead required to submit their information through a Traveller Contact Information Form, according to a tweet.
The ArriveCAN app is used to submit public health information before international entry into Canada.
Environment and Climate Change Canada said Rogers wireless users may have difficulties receiving emergency weather alerts on their mobile devices during the outage.
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