London Drugs shuts down all western Canadian stores 'until further notice' following cyber incident
London Drugs has announced all of its locations in western Canada will be closed until further notice following a cybersecurity incident.
The incident reportedly occurred at some point on April 28 – with the company announcing the closures in a news release published Sunday evening.
London Drugs said it does not believe any customer or employee data was impacted “at this time.”
“Upon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation,” the release read.
Concerning pharmacy support, the company stated that pharmacists are on standby to assist – advising customers to phone their local pharmacy to make arrangements.
“We apologize for any inconvenience caused and we want to assure you that this incident is the utmost priority for us at London Drugs,” the release continued.
“Thank you for your patience.”
In an update Monday afternoon, London Drugs revealed its phones would be temporarily disabled as part of the internal investigation.
The chain noted that the service would be restored as soon as the investigation permitted.
“In the interim, Pharmacy staff are on-site at all London Drugs locations to support customers with urgent pharmacy needs,” the update read.
Another update from the chain is expected later this afternoon.
CTVNews.ca Top Stories
'Some structural damage' from wildfire near Fort Nelson, B.C., mayor confirms
More than one home has been damaged or lost due to a massive wildfire outside of the B.C. community of Fort Nelson, the mayor confirmed Wednesday.
'Very expensive lunch': Sask. driver says he got a cellphone ticket for using his points app in the drive-thru
A warning from a Saskatoon driver about using your fast-food app while in the drive-thru line — a trip to get some free lunch cost him a lot more than he bargained for.
B.C. YouTuber ordered to pay $350K for 'relentless' online defamation campaign
An 'unrepentant' YouTuber has been ordered to pay $350,000 in damages as compensation for a 'relentless' campaign of defamation waged online against a business owner and his company, the B.C. Supreme Court has ruled.
Chief says grave search at B.C. residential school brings things 'full circle'
Chief Robert Michell says relief isn't the right word to describe his reaction as the search begins for unmarked graves at the site of a former residential school he attended in northern British Columbia.
'Endless Shrimp' just one misstep for Red Lobster as it eyes bankruptcy protection
While it's unclear what these closures might mean for the 27 restaurants in Canada, Red Lobster is expected to file for bankruptcy protection in the U.S. this month.
B.C. man shot sex worker in the back during drug-fuelled birthday, court hears
A man from B.C.'s Lower Mainland has been sentenced to four years behind bars after shooting a sex worker in the back during a drug-fuelled 43rd birthday.
'Inhumane conditions': 68 dogs pulled from Winnipeg home
Nearly six dozen dogs were seized from a home Wednesday morning by the Winnipeg Humane Society. It is the largest known seizure of animals in the city’s history.
Ontario's 'Crypto King' Aiden Pleterski arrested
Of the $40-million Aiden Pleterski was handed over two years, documents show he invested just over one per cent and instead spent $15.9 million on "his personal lifestyle." The 25-year-old Oshawa, Ont. man was arrested and charged with fraud and money laundering on Tuesday.
Driver said he smoked pot oil, took medication before Florida crash that killed 8 Mexican workers
A man with a long record of dangerous driving told investigators he smoked marijuana oil and took prescription drugs hours before he sideswiped a bus, killing eight Mexican farmworkers and injuring dozens more, according to an arrest report unsealed Wednesday.