People can't get through to HealthLine 811 after first COVID-19 case announced in Sask.
REGINA -- Health Minister Jim Reiter says he has asked the Saskatchewan Health Authority (SHA) for an action plan regarding the HealthLine 811 no later than Friday.
“[The HealthLine] is going to play a huge role in this moving forward, we need to ensure that it is operating adequately at the same time the citizens of Saskatchewan, please, you know we’ve had reports of people saying well I phoned in to test. That’s not an appropriate use of that resource at all. We’re asking people to please use it when necessary,” Reiter said.
Dr. Saqib Shahab advised only those with symptoms to call the HealthLine. Anyone with general questions can find information on the province’s website.
On Thursday, Saskatchewan’s HealthLine appeared to be overwhelmed.
CTV News Regina attempted several calls. Each time the line rang busy, or failed to connect.
Shahab said they are looking at the need for an independent assessment site to take pressure off the HealthLine.
If you are experiencing symptoms, wait on the line for 20 minutes.