London Drugs shuts down all western Canadian stores 'until further notice' following cyber incident
London Drugs has announced all of its locations in western Canada will be closed until further notice following a cybersecurity incident.
The incident reportedly occurred at some point on April 28 – with the company announcing the closures in a news release published Sunday evening.
London Drugs said it does not believe any customer or employee data was impacted “at this time.”
“Upon discovering the incident, London Drugs immediately undertook countermeasures to protect its network and data, including retaining leading third-party cybersecurity experts to assist with containment, remediation and to conduct a forensic investigation,” the release read.
Concerning pharmacy support, the company stated that pharmacists are on standby to assist – advising customers to phone their local pharmacy to make arrangements.
“We apologize for any inconvenience caused and we want to assure you that this incident is the utmost priority for us at London Drugs,” the release continued.
“Thank you for your patience.”
In an update Monday afternoon, London Drugs revealed its phones would be temporarily disabled as part of the internal investigation.
The chain noted that the service would be restored as soon as the investigation permitted.
“In the interim, Pharmacy staff are on-site at all London Drugs locations to support customers with urgent pharmacy needs,” the update read.
Another update from the chain is expected later this afternoon.
CTVNews.ca Top Stories
Evacuation order issued for some Fort McMurray neighbourhoods as wildfire nears
Four Fort McMurray neighbourhoods were ordered to evacuate as a wildfire gets closer to the city.
Maximum payout for LifeLabs class-action drops from $150 estimate to $7.86
Canadian LifeLabs customers who filed an application for a class-action settlement began receiving their payments this week, though at a much lower amount than initially expected.
BREAKING 'A remarkable time': After 8 years at Toronto Public Health, Dr. Eileen de Villa announces resignation
The doctor who led Toronto through the COVID-19 pandemic as the city’s top public health official is stepping down.
BREAKING Sask. man faces 60 charges in child exploitation investigation, with crimes dating back to 2005
Saskatchewan RCMP have revealed that a historic sexual assault investigation has led to the discovery of alleged crimes against children dating back to 2005.
Latest updates on air quality alerts, and when the smoke may reach Ontario and Quebec
Wildfires have led Environment Canada to issue air quality advisories for parts of B.C., Alberta, Manitoba, Saskatchewan and the Northwest Territories, as forecasters warn the smoke could drift farther east.
American sought after 'So I raped you' Facebook message detained in France on 2021 warrant
An American accused of sexually assaulting a Pennsylvania college student in 2013 and later sending her a Facebook message that said, 'So I raped you,' has been detained in France after a three-year search.
Are these Canada's best restaurants? Annual top 100 list revealed
The annual list of Canada's top restaurants in the country was just released and here are the places that made the 2024 cut.
Alice Munro, Nobel literature winner revered as short story master, dead at 92
Nobel laureate Alice Munro, the Canadian literary giant who became one of the world's most esteemed contemporary authors and one of history's most honoured short story writers, has died at age 92.
1 killed, 3 injured in head-on crash on Hwy. 417 in Ottawa
Ontario Provincial Police are responding to a fatal collision involving two vehicles on Highway 417 in Ottawa's west end on Tuesday morning.